Email | 17hats Help Center

Email

Find everything you need to know about messaging your customers, connecting your incoming and outgoing email accounts, and more here!

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42 articles in this collection
Written by Jack Donahue, Sierra Tuttle, Travis and 2 others

The Basics

How does email correspondence work in 17hats?

Learn what email messages are brought into your account, how often they come in, and where they are located in 17hats!

Written by Travis
Updated this week

Automatic Confirmation Emails that send from 17hats

Automated confirmation emails that send after a quotes accepted, invoice is paid, contract is signed or a questionnaire is completed.

Written by Alexander Bingo Rosendin
Updated over a week ago

E-mail Sorting

"You have 1 incoming e-mail waiting to be sorted" // Related Contact E-mail Sorting

Written by Travis
Updated over a week ago

Email Read Receipts

Track when your clients first read an email sent from 17hats

Written by Travis
Updated over a week ago

Email Labels

A comprehensive list of all email labels in 17hats, and what each mean

Written by Travis
Updated over a week ago

Syncing Multiple Email Addresses into 17hats

The different settings/steps to take for incoming and outgoing mail to sync from multiple email addresses

Written by Travis
Updated over a week ago

Incoming Email

How do I connect my Google Gmail/GSuite Email?

Specific settings to use and troubleshooting steps when connecting your Google Gmail email account within 17hats

Written by Travis
Updated over a week ago

How do I connect my Yahoo Email Account to 17hats?

Settings for connecting your Yahoo Email Account to 17hats

Written by Travis
Updated over a week ago

How do I connect my Office365 Email?

Specific settings to use and troubleshooting steps when connecting your Office365 email account within 17hats

Written by Travis
Updated over a week ago

How do I connect my GoDaddy Email?

Written by Travis
Updated over a week ago

How do I connect my iCloud Email?

Written by Travis
Updated over a week ago

How do I connect my Yandex email account?

Written by Travis
Updated over a week ago

How do I connect my BlueHost email to 17hats?

Written by Travis
Updated over a week ago

How do I connect my Zoho Email Accounts to 17hats?

Written by Travis
Updated over a week ago

How do I connect my Sky Email Account to 17hats?

Settings for connecting your Sky Email Account to 17hats

Written by Travis
Updated over a week ago

How do I connect my SiteGround Email Account to 17hats?

Written by Travis
Updated over a week ago

How To Sync Incoming Mail From POP And Exchange Accounts

A workaround for email providers that do not support IMAP

Written by Jonathan Briasco
Updated over a week ago

SMTP Email Server Settings

What settings should I use to connect my SMTP server to 17hats?

Written by Travis
Updated over a week ago

SMTP servers: self signing certificates

Does 17hats support SMTP servers with self signing certificates?

Written by Travis
Updated over a week ago

Outgoing Email

What are the benefits of using my own outgoing server (SMTP)?

Written by Travis
Updated over a week ago

Using the 17hats Mail Server as your Outgoing Server

Written by Travis
Updated over a week ago

Email Deliverability & Spam

Recommended Steps for Successful Email Delivery in 17hats

Stay out of the SPAM folder with our tips to improve email deliverability

Written by Jack Donahue
Updated over a week ago

SPF Records and 17hats

Update your domain's SPF record with the 17hats mail server IP so your emails don't get marked as Spam

Written by Jonathan Briasco
Updated this week

How to ensure emails do not end up in spam

Written by Travis
Updated over a week ago

Emails are not sending as the right address

What can I do if my emails are not "sending as" the email address I am expecting?

Written by Travis
Updated over a week ago

FAQs

Email Communication FAQs

Find the answers to some of the most common questions about Email Communication in 17hats

Written by Sierra Tuttle
Updated over a week ago

What are the Different Email Types in 17hats?

Find out what types of emails are within 17hats

Written by Sierra Tuttle
Updated over a week ago

Moving Email Messages

Learn how to move email messages between projects.

Written by Sierra Tuttle
Updated this week

Adding your Logo & Other Images to your Email Signature

Learn how to add an image or your logo to your email signature.

Written by Alexander Bingo Rosendin
Updated over a week ago

Adding an existing email template into 17hats

This article will explain how to add your current emails into 17hats so you can further automate your communication!

Written by Jack Donahue
Updated over a week ago

Schedule an email to go out at a specific date and time.

You can schedule emails to go out at a specific date and time!

Written by Jack Donahue
Updated over a week ago

Cancel a scheduled email from sending

cancel/delete scheduled emails from sending

Written by Alexander Bingo Rosendin
Updated over a week ago

How to add images to an Email or Contract

Adding images to an Email or Contract

Written by Alexander Bingo Rosendin
Updated over a week ago

How to save a draft email

You can create an email in a project and save it as a draft to send at a later time.

Written by Jack Donahue
Updated over a week ago

Delete a draft email

Delete a draft email you no longer want to use

Written by Alexander Bingo Rosendin
Updated over a week ago

How do I add links to an email?

Written by Alexander Bingo Rosendin
Updated over a week ago

Can I send one email to multiple clients/leads?

Can I send a mass email, or newsletter in 17hats?

Written by Travis
Updated over a week ago

How do I insert an image into my emails?

Written by Travis
Updated over a week ago

Customizing Emails, Contracts, and Email Signatures

Adding Images, Changing Font Color and other ways to customize using HTML in 17hats

Written by Travis
Updated over a week ago

How to Filter Email Addresses in Gmail (unmark email addresses as Spam)

Written by Travis
Updated over a week ago

<font> HTML Tags

Can I use <font> HTML tags in contracts and emails?

Written by Travis
Updated over a week ago

Trouble Shooting

Incoming Email Not Syncing

What to look for when emails don't appear to be coming into 17hats from your email provider's inbox

Written by Travis
Updated over a week ago