Contracts play an important part in your client experience. They provide a description of responsibilities both parties will perform, bind you and your contact to those duties or responsibilities, secure payment agreement, and provide a path of recourse if the relationship between you and your contact declines. 

You can create a Contract directly within a project, or on the Documents & Emails template page. By saving a contract template, you can then reuse it for any contact, or add it to a workflow. 

Creating a Contract Within your Documents & Emails Template Page

Easily access or create your Contract within your Document & Email Template page under Account Settings within the Documents & Emails template tab. 

You can also use the shortcut button located at the top right of the current page you're on. 

To create a new Contract template, click on the "new template" button and select the Contract option.

Creating a Contract Within a Project

You can also create a Contract directly from your contact's project page. To do so, click on the "Create New" button in the "Important Documents" section. Select the "Contract" option. 

When creating Contracts from within a project, you can also select a previously created Contract template, or start from scratch. 

If you're creating the Contract from scratch, use the "save as new template" check box. Then, the template can be reused at a later time. 

Once you've generated your Contract Document, give it a title to easily find the document later, a display title so your customer knows what the contract is for, and select your signature options. 

Contract Signature Options

There are three Signature options you can select for your contract. This only affect your signature, not your customers. 

  1. No Signature 
  2. Sign upon creation
  3. Counter-Sign after client(s) sign

If you elect to sign the contract upon created, or counter-sign, your signature will appear as the "full name" listed in your account settings. 

If you have users, read our article to learn more about the name that will appear when the contract is generated. 


If more than one customer needs to sign the contract, please click the button below to learn how to add more than one contact signature to your contract. 

Writing your Contract
Now let's write your contract! You can easily type into the text editor or copy a previously created contract into the editing field. 

If you're copying content from a previously created contract, we recommend you paste the information into a text editor to remove the formatting, and then paste it into 17hats. A few text editors you can use are notepad or textedit. You can also paste the content while holding down the SHIFT key, which will paste the information with no formatting. At that point, you can add the formatting you would like to see.  

You can further customize your contract by Adding Tokens & Forms. 

Tokens are fields that will auto-fill set information from the contacts profile, project, or your account. You can use these to auto-fill your clients contact information, your contact information, or the project or contract information.

To add a token, click the "insert token" drop down from the editing toolbar on the Contract:


For more information about Tokens and what specific Tokens can be used in Contract, click here

Forms are interactive elements for your clients to use when filling out the Contract.

Forms are ideal for making sure clients read important sections of the Contract (initials), getting specific approval for terms and services within the Contract (checkbox - required), or adding in additional information as requested in the Contract (long and short text inputs).

 17hats Forms include: 

  • Checkbox (optional) -- Allow your customer to select different options or upgrades  
  • Checkbox (required) -- Require your customer to check a certain box  
  • Initials (required) -- Require your customer acknowledge important points in the Contract 
  • Long text input (optional) -- Allow your customer  to enter information into the Contract (multiple lines)  
  • Long text input (required) -- Require your customer enters information into the Contract (multiple lines)  
  • Short text input (optional) -- Allow your customer to enter information into the Contract (single line)  
  • Short text input (required) -- Require your customer enters information into the Contract (single line)  

You can add a form by clicking the "insert form" drop down from the editing toolbar on the Contract:

Forms and Tokens will appear as green boxes next to the text you've entered in the Contract editing view:

Once you finish composing your contract, hit the green Save button in the bottom right-hand corner and the information will be auto-filled. 

Saving & Sending Your Contract

Once you've added all the formatting you'd like to your Contract, simply hit the "Save" button on the top right of the document. 

If you created your Contract within the Documents & Emails page, you'll see a list of all previously saved documents and emails after. 

If you created your Contract within a project, a preview of the contract will appear. You can then click the "send contract" button to craft the email to send the contract.

A pop-up will appear where you can then write a new email, or use a previously saved email. 

It is important to note that Contract emails are their own type of email template. If you're not seeing an email you created to send a contract, go to your Documents & Emails template page to make sure the Email Type is listed as "Email (contract_send)".  To learn more about Email Types, click here. 

For more information on Document & Email Templates click the button below

Feel free to reach out via Live Chat or email if you still have any remaining questions and we'll be happy to help out!

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