At 17hats when we connect to your bank account, we do so through our banking partners.  Unfortunately, our banking partners do put restrictions on what characters are permitted in passwords.  So even if a password has been accepted by your bank, it may not be possible to use that password when trying to connect your bank account to 17hats.

Below is a list of accepted characters:

•Alpha-numeric (A-Z, a-z, 0-9)
•Comma (,)
•Dot or period (.)
•Question mark (?)
•At symbol (@)
•Ampersand (&)
•Exclamation point (!)
•Number/pound sign (#)
•Single quote (')
•Tilde (~)
•Asterisk (*)
•Space ( )
•Underscore (_)
•Minus sign/hyphen (-)
•Semi-colon (;)
•Plus sign (+)

Other characters such as, for example, an equals sign (=), would not be permitted.  If in doubt, you can always try removing special characters from your password and trying again.

* This feature may not be available on all plan types.

Keyword Search;  Characters, Password, Connection, Special, Equal Sign

Did this answer your question?