While email technology has advanced, there are still some email providers who only support the outdated Post Office Protocol (POP) for email synchronisation. 17hats only supports Internet Message Access Protocol (IMAP) for synchronising incoming emails, because this is a newer and more secure standard. Fear not, however! If your email provider does not support IMAP by default, you do not have to find a new email service to use 17hats! The instructions below will guide you through the process of piping emails into 17hats through a free Gmail account - no need to pay your email provider for an "upgrade" that should be the default by this point.

In plain English, this guide will show you how to sync your Incoming Emails from an email account you're having trouble connecting (such as a GoDaddy Workspace account, or a Microsoft Office365 Outlook account) into 17hats, by sidestepping the servers that are causing the error.

This guide assumes you already have a Gmail account set up, and that you have the POP email server settings for your existing email provider. If you do not have those settings, please ask your email provider's Support team to provide them before continuing.

In Gmail, click the gear icon in the top-right of the screen, then click "Settings" in the menu that drops down:

Click Accounts at the top of the Settings pane, and then click "Add a mail account" in the Check mail from other accounts: section:

This will bring up a popup window. Enter the email address you'd like to synchronise emails from and click "Next >>":

Enter your username (probably the same as your email address) and password that you use to log in to your POP email account. "POP Server", "Port", and whether to check "SSL" are provided by your email provider:

For your own convenience, please make sure to check the boxes highlighted red above.

  • Leave a copy of retrieved message on the server - This setting stops Gmail from deleting emails after it collects them
  • Label incoming messages - This setting will label all emails collected from your POP email account. This is useful if you're using your Gmail account for something else, and want to be able to quickly view all collected emails.

Please make sure you do not check "Archive incoming messages (Skip the inbox)". Checking this box will prevent 17hats from detecting and importing your mail.

You can find POP, IMAP, and SMTP settings for the most popular email providers below:

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