Incoming Emails:

NEW (Red): This is a brand new email. It has neither been read, nor has it received a reply

READ [x] (Yellow/Orange): This email was read, but has not received a reply. Once you click the [x] in this label, it will turn green - see below

READ (Green): You clicked the [x] on the yellow/orange “READ” label, manually marking that it does not require a reply

REPLIED (Green): You replied to this email within 17hats or within your email provider

Outgoing Emails


UNREAD (Orange): Unread by Client

READ BY CLIENT (Green): Client has read the email (hover for timestamp

SENT (Green): Read receipts turned off 

Want to learn how to turn on read receipt? Check out our full article by clicking the button below:


Other Questions? Reach out to our Business Support Team Monday through Friday from 7am-4pm PST. You can reach us via Live Chat or Email us at support@17hats.com

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