17hats support is delivered primarily through a web-based instant message service called Intercom, accessible directly from our website. One of Intercom's awesome features is the ability to download a copy of your conversations! This is especially handy if one of our friendly support staff gives you detailed instructions that you’d like to keep and refer back to later.

Please note: images and other non-text attachments will not be saved. Their place in the chat will be marked with a simple tag such as [GIF].

To save any chat to your computer:

1. Click the chat bubble in the bottom right-hand corner of the screen to open up Intercom:

2. Select the chat you wish to download from under “Your conversations”:

3. Click the nameplate at the top to expand it:

4. Click the Download icon in the top right hand corner of the chat:

And that’s it! Your browser will start downloading a simple text file that contains all the text of the chat.

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