First, please check that your Microsoft Office 365 account has Basic Auth for IMAP and SMTP enabled. Microsoft provides instructions for this in their help article here.


IF YOU HAVE SUBSCRIBED TO OFFICE 365 THROUGH YOUR GODADDY ACCOUNT: Please note that Office 365 subscriptions through GoDaddy use different authentication servers than subscriptions purchased directly through Microsoft; per this post in the Microsoft Answers Community Forums, please contact GoDaddy Support for help enabling Basic Authentication for IMAP and SMTP in your Office 365 account.


Once Basic Authentication is enabled, you'll be able to connect your Office 365 email account to 17hats on your Email Settings page, which will allow the app to copy in emails sent to and received from your clients. This includes emails sent through from your Office 365 webmail interface.

INCOMING EMAIL

  • This will open the Email Sync settings window. Choose "Office 365" from the dropdown menu (yes, you'll choose this even if you have subscribed to Office 365 through GoDaddy - the "GoDaddy" option is for GoDaddy Workspace Email):

  • Enter the Login and Password you use to log in at https://outlook.office365.com, then click the green "Connect" button to complete the connection:

OUTGOING EMAIL

  • This will open the Outgoing mail server settings window. Choose "Office 365" from the dropdown menu:

  • Enter the Login and Password you use to log in at https://outlook.office365.com, then click the green "Connect" button to complete the connection:


Troubleshooting

Please note, you must have your Office 365 email address listed in your General Account Settings:

Otherwise, you will receive an error from the Microsoft server when you try to send an email from 17hats. To quickly check if your Email Address matches your Office 365 login email, check the Email Sent As field in your OUTGOING EMAIL section:

This means that if you have multiple users in your 17hats account, each user will have to set their Email Address in General Account Settings to match your Office 365 email address. If your users need to be able to send from their own email addresses, you may consider using the 17hats Outgoing Mail Server.

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Other questions? Reach out to our Business Support Team via Live Chat or Email, Monday through Friday, 7am-4pm PST.

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