Connecting your email address will allow 17hats to record your correspondences with contacts whether you choose to send the messages through our system or your regular email inbox. 

In order to connect, your email provider must use IMAP email addresses. If your email is POP only, we will be unable to establish a connection as POP servers were the first e-mail protocol created in the 80's and have now become outdated. 

The main difference between the two, is that POP servers will not save a copy of each message. Meaning, if you open the e-mail on your phone, there is not a saved copy of the e-mail anywhere else, so you will have difficulty pulling the same e-mail elsewhere (like a computer or tablet). IMAP servers on the other hand, do have a saved copy, so you can open/access the e-mails from anywhere/multiple times.

To check to see if you have POP or IMAP email for GoDaddy, please follow the steps provided in their help center by clicking here

Once you've verified your email account is set up with IMAP settings you can connect your Incoming and Outgoing Email. 

Incoming Server

To sync your incoming email, first navigate to Account Settings > Email Settings. The Incoming Email Connection is listed first on your page:

Next, Click on the "Connect Account" button in the top right corner of the Incoming Email Section. For GoDaddy, click the "other" option at the bottom of the "email provider" drop-down. 

Next, enter your GoDaddy Login and Password and the following settings in the subsequent fields. 

IMAP Server: imap.secureserver.net

  • Port 143 Without SSL 
  • Port 993 With SSL 

Outgoing Email Server

You'll follow the same steps to connect your Outgoing Email Server as you did to connect your incoming email. 

Simply click the "change outgoing settings" button and select the "other" option at the bottom of the "email provider" drop-down. 

Next, enter your GoDaddy Login and Password and the following settings in the subsequent fields. 

SMTP Server: smtpout.secureserver.net

  • Port 25 Without SSL 
  • Port 80 Without SSL
  • Port 3535 Without SSL
  • Port 465 With SSL 

You can also decide to use the 17hats mail server, but we recommend using your own to increase your emails deliverability rate. Learn more about email delivery here.

Have an Office365 account instead? For more specific information on how to connect with Office365 click here.

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Other questions? Reach out to our Business Support Team via Live Chat or Email Monday through Friday 7am-4pm PST. 

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