Q: Where can I ship gifts?
Greetabl ships to the US and Canada. Unfortunately, Greetabl does not ship internationally and is only available for US and Canada based clients. If you are based elsewhere, sadly this feature will not be available for you. If you live in the US or Canada and have a client that lives internationally, your workflow will automatically skip non US and Canada addresses.
Q: Do the gifts ship automatically or can I edit them before they go out?
That is entirely up to you!
Using the 17hats hast Greetabl integration, your gifts will send to the addresses within your contact saved in 17hats.
If you’d like, you can set up a template that changes the name (through the use of Tokens) and address with each contact, while the rest of the gift (the pictures, the message, the design and the gift) all stay the same.
If you’d like to customize each individual gift to your contacts, set up your gifts to not send automatically. Set up your template in your Workflow as normal, to "Approve before sending" so before each gift goes out you will have a chance to customize the photos, message, gift and design. This is a perfect time to mention that inside joke, or use your custom photos of your project with this client.
Click here to see how to add a Greetabl Action Item to a Workflow.
Q: How much does shipping cost?
Shipping cost $5.99 for US delivering and $9.99 for Canadian Deliveries (please check with Greetabl as these prices might have changed) which will be added on to your subtotal upon ordering.
However, if you are a Greetabl Insider or Insider Pro members, you will receive FREE shipping for order delivered in the US. For Canadians, your shippings fees will be lowered by $5.99.
Learn More about Greetable's Insider and Insider Pro Accounts.
Q: How do I track my gifts?
When you ship your gifts through 17hats, you’ll get all the same tracking information as you would placing your order through Greetabl. That means you will receive the following emails:
- Order Confirmation Email
- Shipping Confirmation Email
- En Route Email
- Packaged Delivered Email
These emails will come from firstname.lastname@example.org.
You will also be able to see your order’s tracking in your 17hats account on your Contact's Project page, as well as on the account page at Greetabl.com under Order History when you click into each individual order.
Q: My gift never arrived. What happens next?
Oh no! The Greetabl team will make sure you are taken care of – if something went missing, we will happily reship the package one time at no cost to you. Reach out to Greetabl to get this process going at email@example.com.
Q: Accidentally used the wrong address
Email Greetabl right away – the sooner the better! If we can catch your order before it ships out, we will update it without a problem. Otherwise, we will need to reship your gift for you. Email Greetabl at firstname.lastname@example.org.