With this arrangement, the recipient/client will see the name of the user added next to the e-mail address for the outgoing server (see "client sees" image below). Please note that even if the client replies to the email sent from a user, those replies will go to the email address listed as your outgoing server. Alternatively, you can use the 17hats Mail Server as your Outgoing Server. This would allow you to send emails from each user's inbox, and replies will be directed to their respective inboxes as well. 

We have included some screenshots to provide some helpful examples when using your own outgoing mail server:

Email Settings:

User Settings:

>> Sending an Email in 17hats as the Account Owner:

In 17hats:

Client Sees


Sending an Email in 17hats as the User:

Client Sees:


Keywords: Multi-User, Email, Settings, Mail Server, Outgoing 

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