* Modules are available on the Essentials, Standard, and Premier plan types
What are Modules?
Modules are modifications that can be added to your existing 17hats subscription. Below, we’ll dive into the various modules you can add, what each one costs, and how you can add to your 17hats subscription.
What Modules are Available Within 17hats?
Module availability will depend on which 17hats plan you have, however, a quick reference can be found below!
| Essentials | Standard | Premier |
Time Tracking | $5/month | $5/month | $5/month |
Online Scheduling | $5/month | Included | Included |
Online Scheduling - Advanced | N/A | $10/month | Included |
Bank Connections | N/A | $5/month | $5/month |
Quickbooks | N/A | $5/month | Included |
Recurring Billing | N/A | $10/month | Included |
What do the Modules Include?
Time Tracking - $5/month
For an extra $5/month, the Time Tracking module will allow you to track your time and create an invoice for the time collected.
Available on Essentials, Standard, and Premier
Online Scheduling - $5/month
For an additional $5/month, receive unlimited services and availability schedules for Online Scheduling. The creation of one service is included in the Level 1 plan.
Available on Essentials
Included with Standard and Premier
Online Scheduling Advanced - $10/month
For an additional $10/month, add Online Scheduling Advanced. Receive an unlimited number of services and availability schedules, the ability to save locations, payments due upon booking, Zoom integration, and Workflow trigger.
Available on Standard
Included with Premier
Bank Connections - $5/month
For an additional $5/month connect one or more bank accounts to 17hats. When your bank account is connected, your expenses will automatically be added to 17hats Bookkeeping.
Available on Standard and Premier
Quickbooks - $5/month
For an additional $5/month, sync your invoices with Quickbooks Online US, Canada, or the United Kingdom.
Available on Standard and Premier
Recurring Billing - $10/month
For an additional $10/month access and create Recurring Invoices and allow clients to opt in to being charged automatically with the credit card on file. Available for 17hats Payments, Stripe and Square payment processors.
Available on Standard
Included with Premier
How to Add a Module / Change Your Plan
To add your favorite module(s), simply follow the steps below.
Click the gear icon ⚙️ in the top-right corner of your dashboard
Under “Admin” select “Plan Information”
Click the button on the right side of your page that reads, “Change Plan”.
Select your plan and click "Continue" on the following page
Verify your plan of choice, billing duration, module selection(s) and click "Checkout".
From the "Confirm & Checkout" page, simply enter in a referral code (if applicable) payment method of choice, select if you agree to recurring charges, and "Complete Purchase".
FAQs:
Q: Can I turn modules on/off as needed?
A: Absolutely! To turn modules on/off, simply follow the steps above in the section titled, “How to Add a Module / Change Your Plan”.
Q: What happens if I cancel the module?
A: When you turn off a module, it will remain active until the end date. No credits will be given, unless it was in the first 30 days-- then a refund will happen, (and this should happen automatically), and access will be immediately removed.
Q: How frequently are module's billed?
A: Modules are billed monthly.
Q: Do any modules have the option for an annual billing cycle?
A: Not at this time. Currently, all modules are billed on a monthly basis.
Q: Which account(s) will my module upgrades work on?
A: If you have multiple brands within your 17hats account, great news!!! Your module upgrade(s) will apply across any brand you own. Please note that if you are an “admin” or “team member” on another account, the modules will not extend to those accounts as well.
Q: What happens if I’m currently in a trial, and want to add a module?
A: In order to add a module to your account, you must first have an active 17hats account. If you are unsure of which plan you need to sign up for, be certain to check out our plan comparison page!
Q: Is there a trial for modules?
A: Currently there is not a trial period for modules, however, if you are not satisfied with the module, you can remove it, and your account will receive a credit for unused time.
Q: Do discounts apply to modules?
A: There are no discounts that also apply to modules at this time.
Q: I am currently a 17hats paying member. What happens when I upgrade?
A: When you upgrade your plan, you will receive a credit for the unused time. The amount will be outlined for you upon purchase.
Q: If I were to downgrade my 17hats plan, do I get a refund?
A: If you opt to downgrade, you will receive a credit of unused time which will go toward your newly selected plan.
Q: If I downgrade my 17hats plan, what happens to the items that I have created in my account?
A: Most everything will stay the same with the exception of the features that you no longer have access to. Those features will be hidden and no longer in use, however, we will not delete your work. If you choose to upgrade again, all of your information will be waiting for you.
Q: What if I have a Founding Plan?
A: Members who have maintained an active account since prior to May 3rd, 2021, several modules come pre-loaded within the Founding Plan. For specific questions regarding your Founding Plan, our support team would be happy to help! You can contact support by logging into your 17hats account and clicking the chat icon
Q: Who should I reach out to if I have more questions?
A: Our support team is the go-to source for module questions. They can be reached by email at support@17hats.com or by chat. To access the chat feature, simply;
Click the green chat icon in the lower-right corner
Select “messages” > "Send us a message" to begin the chat