The Online Scheduling functionality (OS) will allow your contacts to easily schedule an appointment, consultation, event, session, etc. all with a few clicks of a button. 

Contacts will be able to book an appointment using the link provided through an email, or even embed your schedule to your website.
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Contacts will be able to select a date and time to schedule an appointment with you. You can customize Online Scheduling in a variety of ways:

You will also be notified on your 17hats Dashboard and receive an Push Notification if you have our App Downloaded to your Mobile Device.

Yes. You can customize your Online Scheduling Service to send two different automatic reminder emails. One email can be sent One Day Before the Booking Date, and the second, Day Of Reminder Email, is sent the day of the booking date an one to two hours before the booking time.

If you would like to create a custom reminder schedule, you can also automatically trigger a Workflow upon booking to send as many emails as you would like.

There could be several reasons. First, the person checking the URL has a bad internet connection. And, second, the availability schedule has been deleted.
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We suggest that you check to see if you deleted the Availability Schedule from your Online Scheduling Settings.

If you did, you will need to recreate a new schedule, and re-send the updated URL to any of your contacts who may have the old URL.

If you do see the Availability schedule within your Online Scheduling settings, go ahead and edit the schedule to be sure all required settings are saved:
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No, Pending bookings cannot be edited once they are in the past.

When a booking is rescheduled the event will automatically move to the updated date/time. 

The 17hats Account Owner will receive a notification at their set Email Address that the booking has been rescheduled, but there is no automatic notification to the client; these notices should be sent to the client manually.

If your bookings requires approval to confirm the appointment, rescheduled bookings will NOT need to be re-confirmed. 

When you Archive a Project the booking will be removed from the calendar tab. However, we suggest that you cancel the booking from the Project Page or the Bookings Tab before Archiving. This will reopen the time slot for someone else to book.

When you delete a Contact or Project, the booking time slot will be reopened for someone else to book and the contact will receive a cancellation email.

Yes! Advanced Online Scheduling will allow you to start a Workflow upon confirmation and when a booking is pending.

The Base Date will automatically be set to the booking date of the Service. For example, if someone books a service for August 1st, the base date of the Workflow will be set to August 1st. 

Yes, they either need to be an Admin or a Team Member with "Calendars" enabled within their permission settings. 

If they do not have calendar permission enabled when they log into 17hats they will get a red banner error message saying "there was a problem saving your data". 

When you delete a user it will remove them as an attendee on any bookings and if only client remains as an attendee, it will add the owner of the 17hats Account as the replacement attendee.

If the User was the only Team Member available to book on an Availability URL, then that URL will display an error that it is unavailable. You must edit the Availability Schedule to choose a Team Member that is available to book for that Schedule. 

No, the attendees that are listed will be the person who made the booking (the client), and the 17hats Member (or team members) assigned to that booking. 

To change the Member who is assigned to the booking, you will need to reschedule the booking and pick a new team member in the dropdown:

*Not seeing the Select Team Member dropdown when viewing your booking URL? Check out Step 2 of our Availability Settings Help Article that will show you steps to adding this. 

Events marked as "Free" in Google will still block appointments from being added. 17hats is only able to see the event itself, not the status, so it prevents new events from being scheduled.

Online Scheduling: Workflows
Learn how to setup Workflows to enhance our Online Scheduling Feature

​Online Scheduling: Create your Services
Learn the steps to setting up your Services within the Online Scheduling feature in 17hats

* This feature may not be available on all plan types.

​Online Scheduling: Setup Your Availability Settings
Learn the steps to setting up your Availability Settings, and get your Booking URL within the Online Scheduling feature in 17hats!

​Online Scheduling Basics
Learn the basics of the 17hats Online Scheduling Feature

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Need more help? Contact our Support Team via Chat, or Email us at Support@17hats.com