Two-Factor Authentication (2FA) is now available in 17hats. It adds a second layer of protection to your login, so a password alone is not enough to get into your account.
What Two-Factor Authentication does
With Two-Factor Authentication turned on, logging in takes two things instead of one: something you know (your password) and a code from an authenticator app on your device. If someone gets hold of your password, they still cannot reach your account, your clients' documents, or your Client Portal data.
You can use Apple Passwords, 1Password, LastPass, Google Authenticator, Authy, or another compatible authenticator app. If you already use one for other logins, use the same one here.
If you have a team on your account, you can also require Two-Factor Authentication for everyone who logs in, not just yourself.
Before you get started
Install an authenticator app on your phone or computer if you do not already have one. Apple Passwords, 1Password, LastPass, Google Authenticator, and Authy all work, as do other compatible apps.
Have that device nearby and charged before you begin. You will need it to finish setup.
Set aside a few uninterrupted minutes. Starting the process and walking away can leave setup incomplete.
Know which login you are securing. If you manage more than one Brand, you access them from a single login.
If you have team members on your account, decide whether you will require Two-Factor Authentication for them as well.
How to add an Authenticator App
Click the gear icon in the top right corner to go to Account Settings.
Then find Two-Factor Authentication on the left rail in Account Settings
Click** Set Up Authenticator** which will open an important video for you to watch. This video will explain how this feature works.
Once you agree to the video, follow the steps for set up
Very Important: Download your recovery codes, print them, and put them in a safe place. In an emergency event, you or a family members may need to access your account.
Once setup is complete, your next login will ask for a code from your authenticator app.
How to require Two-Factor Authentication for your team
Account owners can require Two-Factor Authentication for everyone on the account. Turn it on, and each team member can sets up their own authenticator app the next time they log in. The have a grace period of 10 days before they are forced to set up.
Wrapping up
Two-Factor Authentication is a one-time setup that protects your business every day after. Add your authenticator app, store any recovery information somewhere you can reach it, and keep working the way you already do. Your Workflows, Online Scheduling, and documents all behave exactly as they did before — the only thing that changes is how you get in the front door.
FAQs
Which authenticator apps can I use?
Apple Passwords, 1Password, LastPass, Google Authenticator, Authy, or another compatible authenticator app.
Does Two-Factor Authentication change anything my Contacts see?
No. This setting protects your login to 17hats. It does not change your client-facing documents, emails, Online Scheduling pages, or Client Portal.
Do my clients need to use Two-Factor Authentication?
No. Your clients access their documents through the Client Portal, which is separate from your 17hats login.
Can I require Two-Factor Authentication for my team?
Yes. Account owners can require it for everyone on the account. Each team member then sets up their own authenticator app.
Can I turn Two-Factor Authentication off later?
Yes, you can disable Two-Factor Authentication.
What happens if I lose the device with my authenticator app?
You will need to use your backup codes which is why it is important to download and print then store in a safe place.
Other questions? Reach out to our Business Support Team via Live Chat or Email