At 17hats we support over 19,000 banking institutions across two different banking partners.  However, unfortunately, there are no international or domestic banking standards around the world.  As a result, sometimes your bank may not be able to connect your bank.  If this is the case, you still have the option to manually add your bank.  You may then upload your bank statements into this newly created manual account as .QBO, .OFX, or .IIF files.  This will still allow you to take full advantage of our Bookkeeping module.

If your bank was syncing and has suddenly stopped, we would first suggest you attempt a manual refresh by following the instructions here. Unfortunately, even banks that used to work, will sometimes suddenly change the way they communicate with us through our partners.

Other times, bank account never update automatically, but if a manual refresh pulls in the transactions, it should only take a moment, and this can be done as needed.  

Even if manual refreshes are not working, there is always the option of pulling those transactions in manually, by exporting them from your online banking and then importing them into 17hats.  Again, this will still allow you to take full advantage of all of the Bookkeeping functionality.

If you continue to have issues, please contact support@17hats.com directly for further instruction.

Keyword Search:  Banking, Sync, Update, Connect

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